A. All in-stock orders placed before 2pm Eastern ship the same day. All items under 70 lbs. ship via UPS Ground and will arrive at most destinations within 4-7 days under normal circumstances. All items over 70 lbs. ship via AIT Freight and will be delivered by appointment, within 3-5 days for most destinations. Expedited delivery to most destinations is available for an additional charge, please see delivery options when placing your order.

A. If the packaging of the item being delivered appears to be damaged in any way, and the delivery driver is present, REFUSE the item. If you discover concealed shipping damage after the delivery, contact us WITHIN 48 HOURS at 877 552-8977 or customerservice@ovation-av.com for a Return Authorization Number (required for all product returns).

A. Many problems with consumer electronic items are related to setup and operation rather than actual product defects. If you experience any problems with your purchase, please contact us at 877 552-8977 or customerservice@ovation-av.com to see if the problem can be solved. Policies for return of defective items vary by type of product and manufacturer, please see Policy page for details.

A. If you are not satisfied with your purchase, you can return an item within 30 days of the shipping date. We'll gladly exchange it or give you a refund for the full amount of the merchandise - whichever you prefer (please see Policy page for details and exclusions. All returned or exchanged items must be in their original box and include packing material, manuals, and all accessories.

A. All warranties are provided by the manufacturer and the length and coverage vary by product. Please consult the owner's manual and/or warranty information provided with your item.

A. Manufacturers' warranties only apply to products purchased from authorized dealers. While unauthorized sellers may offer a lower selling price, an item purchased from an unauthorized source may have no warranty coverage should a problem arise.

A. Ovation-av.com allows our customers to purchase products online. In order to process these orders, we must collect your full name, billing address, shipping address, telephone numbers, email address, and credit card information including the type of card, the card number, the expiration date, and the card holder?s name. This information is collected and transmitted using secure technology provided by VeriSign, Inc. It is stored by us on our secure servers to allow us to perform essential functions including processing credit card reconciliations, providing customer service, and handling audits and warranty claims. As a convenience to our online purchasers, we offer the option of storing your personal information (but not credit card information) in a customer account. This makes shopping easier for our repeat customers, as they will not have to reenter their information every time they make a purchase. Users who choose this option will enter their email address and select a password, which will be the only way this information can be accessed. They will be able to change this information at any time. Customers who want to delete access to their online profiles can do so by contacting us at 877 552-8977 or customerservice@ovation-av.com.

A. Sign up for e-mail updates from Ovation when you make a purchase or create a shopping account and we will keep you up to date with all of the latest electronic entertainment options available, as well as special offers to make your entertainment budget go farther!